We at Gift Pass want you to be delighted with your purchase. If something isn’t quite right, please let us know. We offer exchanges on your ordered items for a different product or store credit.

Please note the following regarding our return and exchange policy:

Exchange Eligibility: Products, including dress material and jewellery, can only be exchanged for another product or store credit. We do not offer direct returns for a refund unless under specific circumstances outlined below.
Condition of Items for Exchange: To be eligible for an exchange or store credit, the items must be unused, unaltered, and must have all original tags still attached. Items that are returned damaged or soiled may not be accepted and could be sent back to you. Please inform our customer care if any products are delivered without tags.
Packaging: Where applicable, any designer packaging, such as pouches or boxes that your dress material or jewellery came with, should be included with your exchange.

Specific Considerations for Jewellery: Due to hygiene reasons, we generally do not offer exchanges on jewellery unless the item is received damaged, defective, or is different from what you ordered. Please inspect your jewellery upon arrival and notify us immediately if there is an issue.

When Returns for Exchange are Accepted: You may request an exchange if the merchandise you ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had ordered. In such cases, you may return the merchandise unused and in the same condition as you received it, in its original packaging with original tags, for an exchange within 14 days from the date of delivery.

Returns for Refund: Returns for a refund will only be accepted if the goods received are defective, not as advertised/agreed upon, or delivered later than the stated delivery date. If a refund is applicable, the processing may take up to 7-10 business days.

Non-Exchangeable/Non-Refundable Items: Please note that custom-made orders are non-returnable. We may also not offer exchanges on discounted merchandise; please check the specific terms of the sale.

Exchange Process:

Step 1: To request an exchange, you must contact us within **14 days** of receiving your order by writing to our customer care email address or via WhatsApp at our customer care number (you will need to provide these details for your brand).

Step 2: Please wait for a confirmation email from our end to initiate the exchange. We will inform you of the next steps, which may involve arranging a pick-up through our courier partner (if available in your location) or requesting you to self-ship the item back to us.

Step 3: Securely pack your return in the original packaging if possible and send it back to the address we will provide in our confirmation email.

Customer Care:
9890071570
contactus@clickcartt.in